Emotional Intelligence in Business: A Missing Piece of Effective Leadership
Emotional intelligence is the ability to express, understand, and manage your emotions, as well as being able to listen and respond appropriately to others as they express their emotions. Emotional intelligence (EI) is an important foundation of any healthy relationship, whether it's a personal or professional relationship. In business, EI is important because it helps to improve ways to communicate effectively to help with conflict resolution. Emotional intelligence will help management to better support and motivate their team and help employees learn to collaborate together and value other perspectives.
What qualities does an emotionally intelligent person have?
- Empathy and compassion for others.
- Self-awareness
- Emotional stability in high-stress situations
- Understand their strengths and weaknesses
- A capacity to perceive and respond to the emotions of others around them
- Take responsibility for their actions
- Actively listen to others
- Strong social skills
- Motivation
Someone with high emotional intelligence is often seen as a strong leader, both personally and professionally. Their relationships are healthy, their stress levels are managed, and they are very aware of their thoughts and actions. The emotionally intelligent person will be better at decision-making and allow others to feel valued. This is the future of leadership and quickly becoming an industry standard for organizations big and small. As a leader, EI will allow you to build rock-solid relationships built on trust with your employees. Below are some staggering statistics shared by Harvard Business Review.
People at high-trust companies report 74% less stress, 106% more energy at work, 50% higher productivity, 13% fewer sick days, 76% more engagement, 29% more satisfaction with their lives, and 40% less burnout.
Emotional intelligence is not just a catchphrase, it's a powerful aspect of creating and sustaining a profitable business like never before.
By: Dr. Laurie Williams
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